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Haddenham Surgery



( posted on Sep 16, 2019 )


We are currently looking for a Part Time Practice Nurse and a Full Time Disepenser


Click here for more details.

Village Voice - OCTOBER 2019 ( posted on Sep 9, 2019 )


The evenings are suddenly darker, the mornings colder, the schools have gone back, this can only mean one thing - that we are approaching the Flu Season!


Once again we are offering a range of appointments for the over 65s, under 65s “at risk” and pre-school age (2 or 3years old on 31st August 2019).  If you are eligible for a FREE flu vaccination, please contact the surgery to make your appointment.


We have been fortunate enough to arrange three clinics for anyone who is affected by Dementia.  The dementia support worker from the Alzheimer’s Society will be available to give information, advice and support for people with dementia and/or their carers.  The first clinic was held in August and proved to be very useful.  Further clinics have been arranged for the first Thursdays of October and December and if the clinics are well supported they could become a regular addition to our services.  For the housebound there is also the possibility of a home visit.  Please contact reception if you would like an appointment – the clinics are being held at Stretham Sugery. 


Visit – www.alzheimers.org.uk – for more information about benefits, how to stay independent, daily living plus lots more!

( posted on Sep 9, 2019 )





GP Patient Survey 2019 ( posted on Aug 7, 2019 )

NHS England conduct a patient survey each year.


Click here to see the results for 2019.



Patient Survey Report June 2019 ( posted on Jun 25, 2019 )


Patient Survey Results



Village Voice - June 2019 ( posted on Jun 25, 2019 )


We conducted a Patient Survey in May, sending out 231 questionnaires to patients that had recently had an appointment.  85 were completed and returned (36.7%).


We are very reassured that all of the questions received a positive response and there were also some very nice comments including “Very nice professional people”.  Unsurprisingly however, the main cause for concern was the waiting time for appointments.  Many of the respondents had to wait for three weeks for a routine appointment and more appointments bookable online were requested.  Interestingly, 72% of respondents did not know that there were routine appointments available Saturday mornings and two evenings each week through the Extended Access service.  The doctor or nurse that sees you in Ely will have access to your medical record – so it might be an option you would like to consider, if you are not waiting to see a particular doctor at the surgery – ask at reception for an appointment.  The full survey report will be available on our website.


We said goodbye to our Practice Nurse Frances Adams who retired at the end of May.  Frances had been at the practice for just over 20 years and saw many of our patients with long standing conditions.  She plans to spend more time with her growing family but will miss everyone connected to the surgery.  One out but two in – at the end of July, we will welcome back Dr Alex Peake from maternity leave.  She will be in the practice on Mondays, Thursdays and Fridays.  We will also welcome Isobel Chisam to our nursing team in July and her working days are Mondays, Wednesdays and Fridays.


Finally, our report wouldn’t be complete if we didn’t mention online registrations.  If you are still waiting for your new log in details we sincerely apologise for the delay and would urge you to contact the surgery so that we can get to you as soon as possible.

Village Voice - May 2019 ( posted on May 7, 2019 )


We have all heard the saying “the best-laid plans of mice and men often go awry” and it would seem that this happens in all the time in general practice!!  Last month we reported that we would be sending for patients for their diabetes or heart disease review in the month of their birth.


Unfortunately, this has taken a back seat as the practice prepared for a visit from the Care Quality Commission.  Inspections are always stressful in whatever line of work you are in and it was no different for us.  The Inspectors were very nice and were happy that patients are well cared for.  However, one area that was discussed was recall, so we were pleased to report that we were due to start our new recall system at any time.  The first letters should soon be in the post.


As we are fast approaching Spring, please remember that Hay fever and seasonal allergy treatments such as tablets, eye drops and nasal sprays are all easily available at low cost from your local pharmacy, you don’t need a prescription from your GP.


Antihistamines are usually the best treatment for hay fever and are available from pharmacies or supermarkets.  A packet of 30 tablets can cost as little as £2, but a prescription from your GP costs the NHS considerably more. 


Finally, if you are still waiting for your new log in details, please contact the surgery and we will get to you as soon as possible.

Family Healthy Lifestyle ( posted on Mar 12, 2019 )



SystmOne Now Live ( posted on Feb 4, 2019 )


The switch from EMIS to SystmOne has now taken place and staff are slowly getting used to a new way of working! 


We are in the process of contacting all of our online users to issue new log-in details.  Please contact reception if you would like us to escalate your new details. 


We have updated the online services screen.  Click on the SystmOne logo to log into your account.


Patient Meeting - 16th January 2019 ( posted on Jan 21, 2019 )


A patient information meeting was held on Wednesday 16th January 2019 at the Arkenstall Centre.  Around 20 - 25 people attended.  Attached is the presentation with notes to explain the slides, which we trust people will find helpful and reassuring.


All patients will be asked their permission to share their records.  We will only ask you once and this can also be done by completing the sharing options on the "Sharing Information Leaflet" and returning it to the surgery.


 Click Here for a copy of the



Click Here for a copy of the  




NEW COMPUTER SYSTEM ( posted on Jan 15, 2019 )


Some important dates are coming up with regard to our computer move. 



  Friday 18th January, the online access will stop, which means it will be no longer possible to request repeat prescriptions or make appointments online.


Monday 21st January for ten days, we will be without an active computer system as all of the information needs to be transferred to SystmOne.  This means that everything done in the surgery during that time will need to be re-entered into SystmOne once it is activated. 


This is why we have drastically reduced the number of routine appointments for the next two weeks.  The Doctors will be triaging appointment requests during this time.


Wednesday 30th January, the official “go live” day, so your continued support and understanding would be much appreciated whilst we all get used to the new system and cope with the backlog of work.  If your appointment can wait, it would make a big difference to us.


Extended access appointments (in Ely and Cambridge) in the evenings and weekends remain available unchanged.  Appointments for extended access can only be made by one of our receptionists.


Thank you for your continued support and patience during this transitional period.

NEW COMPUTER SYSTEM ( posted on Dec 3, 2018 )


For users of our online services - please print this form and once completed, please turn to reception.


Forms also available from the surgery or with your repeat prescription.

NEW COMPUTER SYSTEM ( posted on Dec 3, 2018 )


From 10th December 2018 patients requesting regular repeat medications will be given TWO months supply.
This will reduce the number of requests in January which will help  our Dispensary staff to make the transfer between systems.


NEW COMPUTER SYSTEM ( posted on Dec 3, 2018 )


In January 2019 we will be changing our clinical computer system.


We will be moving from EMIS to SYSTMONE.


Unfortunately this will cause some disruption to services, but we have been preparing for the change and with your help and understanding we hope the disruption will be minima.




One of the main reasons for the change is that patients will benefit from quicker sharing of information.

  • All of the other practices in our area use SystmOne – this makes the transfer of records much easier, we will have instant access to your records when you move surgeries or if you are seen elsewhere.

  • District Nurses and Community Staff use SystmOne – we will have instant access to the notes made by community staff and district nurses AND they will also be able to see messages from your doctor.

  • Extended Hours (weekend and evening appointments) use SystmOne – your notes will be available at your extended hours appointments and your doctor will be able to see what happened at your appointment rather than waiting for a letter to arrive.

November 2018 ( posted on Nov 5, 2018 )


Winter can be a busy time for everyone at the Surgery.  This year’s Flu vaccination campaign has been a little more difficult to plan with the introduction of different vaccines for the over and under 65 year olds.  However, we have made lots of clinics available, so hopefully there will be one to suit you.  This year more children will get their protection via a nasal spray.  Children aged 2 and 3 should make an appointment to be seen at the surgery, older children will receive their immunisation in school.


Extended access has recently been introduced into this area.  This means that there are doctor and nurse appointments available in the evenings and weekends.  There are three sites where patients can be seen – St Mary’s Surgery Ely, plus Comberton Surgery and Nuffield Road Medical Centre both in Cambridge.  Ask at reception for these appointments.


We are pleased to announce the safe arrival of Dr Peake’s daughter Eve, on 7th October.  Mother and baby are both well.

Flu Vaccinations 18/19 ( posted on Nov 5, 2018 )






Stay Well

We would encourage EVERYONE WHO IS ELIGIBLE for a Flu Vaccination to have the vaccination (or nasal spray) (Over 65 year old, Clinically "At Risk" groups including pregnant ladies and children aged 2, 3 or 4 years old).  Book your appointment at Reception. 


Flu vaccinations generate much needed financial income for the practice.  Every vaccination given by a Pharmacist is income lost, which means less money for the Partners to use on staff and essential equipment.



November Newsletter ( posted on Nov 7, 2017 )

CLICK HERE to see our November Newsletter.

New Patient Support Group ( posted on Oct 30, 2017 )

A new support group for parents bereaved through suicide has been set up with the support of The Compassionate Friends.


The meetings are informal and private and held, 7.30-9.30pm, the first Tuesday of the month in the home of Rosie Wilson in Cambridge.


If you are interested in attending please email Rosie at p.wilson34@ntlworld.com.

Cost of Prescribing Basic Medicines ( posted on Nov 17, 2016 )


"As part of Self-Care Week (14-20 November) health chiefs in Cambridgeshire have revealed they spend £1.5million on prescribing pain relief medication for patients, who could have bought painkillers from pharmacies or supermarkets.


Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) have also revealed they spend £1.2 million to treat upset stomachs, £550,000 on antihistamines for hayfever and £320,000 to treat heartburn and indigestion. All of these medicines can be bought at local pharmacies or supermarkets for less than it costs the NHS to prescribe.


The CCG estimates the cost of time and money spent on GP appointments for patients who could have self-cared at £17.6million. This means that patients could have looked after themselves, by visiting a pharmacy or supermarket and buying the appropriate medication, or resting at home and using medications they already have from a medicine cupboard."


(taken from the CCG press release dated 10th November 2016)

Non-Emergency Patient Transport Services ( posted on Sep 7, 2016 )

        The East of England Ambulance Service NHS Trust (EEAST) provides non-emergency patient transport services for patients attending hospitals and treatment centres for NHS-funded care.


Patients who are unable to travel by private or public transport for medical reasons may be eligible for non-emergency patient transport.  If you think you are eligible for patient transport, and are registered with a GP in the Cambridge and Peterborough area, call the patient transport service on  0845 603 8117


Click here for a copy of the EEAST information leaflet


Statement of Intent ( posted on Mar 17, 2015 )



New contractual requirements came into force from 1st April 2014 requiring GP practices to make available a statement of intent in relation to IT developments:

  • Referral Management
  • Summary Care Record
  • GP2GP transfers
  • On Line Services for Appointment Booking and Ordering of Repeat prescriptions
  • Patient Access to records


Please find below details of our practice statement with regards to these developments:

Referral management: All practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.
Haddenham Surgery ensures the patient NHS number is included in ALL clinical correspondence.

Summary Care Record: Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record.  Making your Summary Care Record available will help anyone treating you, when they don''t have your full medical record available. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

Haddenham Surgery is already live with the Summary Care Record.  If you do NOT want your medical records to be available in this way then you will need to let us know so that we can update your record.  You can do this via the ‘opt out form’ available from Reception.


GP2GP record transfers: There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.  It is very important that patients are registered with a doctor at all times.  If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.

Haddenham Surgery already have GP2GP transfers active and we send and receive patient records via this system.


On-Line services for Appointment Booking and Ordering of Repeat Prescriptions: Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend and cancel appointments online along with the facility to order online, and view their repeat prescriptions for necessary drugs, medicines or appliances.

Haddenham Surgery currently offer the facility for booking and cancelling appointments and also for ordering repeat medications on-line. This is carried out using Patient Access via Emis Web.  If you are not already registered to use this service please contact Reception. 


Patient Access to their GP record: NHS England require practices to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions any other items/date such as “additional” record elements which has been agreed between the contractor and the patient or have published plans in place to achieve this by 31st March 2016.

Haddenham Surgery currently offer patients the facility to view parts of their GP medical records, i.e. medications, allergies and adverse reactions.   Haddenham Surgery are planning to offer the online access to detailed information from the medical record i.e. information held in coded form by 31st March 2016.

This service is/will be available through Patient Access via Emis Web. If you have not already registered please contact reception.


Please Note: Due to Data Protection requirements we need to see either a photo ID driving license or current passport to register for on-line access.

The online services will complement and not replace the existing ways patients’ access appointments, prescriptions and their records.


Surgery News ( posted on Jan 12, 2015 )



Lunchtime closure

We have now taken the decision to close the Surgery between 1.00pm and 2.00pm each day to allow staff to deal with matters arising from the morning surgeries.  If you require “urgent” medical assistance during this hour please telephone the Surgery and you will be put through to the “Out of Hours” Doctor who will deal with you.



Please also note that we require 72 hours for the issue of repeat prescription



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