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Haddenham Surgery



Tier 4 - Stay at Home ( posted on Dec 29, 2020 )

Isolating with Suspected Coronavirus ( posted on Dec 22, 2020 )

Having Coronavirus can be very worrying as it is likely you have never had it before and don't know what to expect. This new leaflet contains information on your symptoms and how to manage them and when to get more help.


It would be helpful to read it now - before you need it!

Be aware of Text Scam ( posted on Dec 14, 2020 )

You may have received a text, letter or have been called by Addenbrookes’ or Peterborough City Hospital to ask you to book an appointment at one of the first clinics at the hospital sites.  You can choose to accept this appointment or wait until more clinics and locations are available in the community.


Please be aware that the NHS will never ask for payment for the Covid-19 vaccination and any text message requesting payment should be ignored.

Covid-19 Vaccine Roll-out ( posted on Dec 14, 2020 )

Patients are asked not to contact the surgery regarding COVID-19 Vaccinations.


The NHS has started to vaccinate the most at-risk priority groups including over-80s and social care workers. Eligible patients will be contacted direct to arrange an appointment. As soon as more vaccines become available, they will be offered to other people at risk as soon as possible. Please don’t contact the NHS to seek a vaccine before then.



If you have not yet been approached about having the Covid-19 vaccine, please read the information: why you are being asked to wait.


More patient information on the Covid-19 vaccine is available here.


Please continue to abide by all the social distancing, wearing of face masks and hand hygiene guidance, which will still save lives.

( posted on Nov 19, 2020 )


Village Magazines

December 2020


New Baby! ( posted on Nov 19, 2020 )

We were delighted to hear that Dr Gerza's baby has safely arrived.  A son Dominic, born on 12th November.  Mum and baby are home and doing well.  Many congratulations to mum and dad from everyone at the surgery.  

Maternity Leave ( posted on Nov 9, 2020 )


Dr Gerza has now left the practice to start her Maternity leave.
We are pleased to welcome Dr Carolann Walcott who starts with us this week (9th November).  She will be working as a locum to cover Dr Gerza's Monday and Tuesday sessions.   Dr Walcott has worked with us many times in the past we look forward to working alongside her again.

Cambridgeshire Hearing Help ( posted on Oct 7, 2020 )

Cambridgeshire Hearing Help - Hearing Aid Maintenance Centre

Currently the Cambridgeshire Hearing Help are not able to see patients at their normal locations.  However they have now opened a Hearing Aid Maintenance Centre in Ely, where they are providing a limited service on a "drop-off your hearing aid and pick-up 30 minutes later" basis, initially by appointment only. 

Patients are being asked to contact them on 01223 416141 or e-mail enquiries@cambridgeshirehearinghelp.org.uk to make an appointment

Patients will be required to place their hearing aids in a sealed envelope labelled with their name, date of birth, postcode and contact phone number. 

The location of the Ely Hearing Aid Maintenance Centre is located in Ely Library, 6 The Cloisters, Ely, CB7 4ZH and is open every Monday from 10:30am to 3:30pm starting 28th September 2020 until further notice, (but is by appointment only). 

If any patients cannot get to the Maintenance Centre they should be contacting their original provider, the hospital audiology department or Specsavers.  Cambridgesjore Hearing Help will continue to provide batteries by post and the patient should contact them on 01223 416141

Breast Screening - October to December 2020 ( posted on Sep 29, 2020 )


Breast Screening Service


Eligible women aged between 50 and 70 will soon be receiving their breast screening invitations through the post.


This year you will be asked to telephone the unit to make your appointment.


You can also follow them on Facebook at Cambrdige and Huntingdon Breast Screening Service.


We would encourage all of our patients to attend for breast screening which is quick and easy and could save your life!


Some women may also be invited to join the BRAID Study which is aimed at improving the detection of breast cancer in women with dense breasts.  If you meet the criteria for this study, you will receive an invitation when you get the results of your screening.


CLICK HERE to view the details of this breast screening poster.


Special Offer on BP machines ( posted on Sep 22, 2020 )


Blood Pressure Monitor


As we continue to encourage social distancing and the use of Questionnaires for monitoring long term conditions, we  have secured a special offer of £22 for home use Blood Pressure monitors.


CLICK HERE to open this form, print it, complete your name and telephone number..  Then, simply put your form and £22 in an envelope and hand it in to the Dispensary.  We will contact you as soon as your machine arrives. 


Appointments for FLU CLINIC ( posted on Sep 14, 2020 )


Flu Vaccination Clinics

will be a bit different this year and can not be the social gatherings they have been in the past. 


Please telephone the surgery to make your appointment.



for more information about the

2020 Flu Programme.


Cambridgeshire Hearing Help ( posted on Aug 3, 2020 )



to read the update from

Cambridgeshire Hearing Help



IMMUNISATION - CATCH UP ( posted on Jun 10, 2020 )

Message from the Screening and Immunisation Manager


We are pleased to inform you that the School immunisations teams are now offering a catch-up opportunity to all Cambs and Peterborough year 8 and 9 children who missed their HPV, Men ACWY and TdIPV vaccinations in school this term.  Letters are being sent out from schools this week to all parents asking them to book onto appropriate clinics, which may be school or community clinic based.


The letter clearly states that the school immunisations team will be offering catch-ups through to September and will still be able to offer catch up opportunity through the next school year.   Please note they are not being advised to contact GPs, so in this event please kindly re-direct to the School immunisation team.


This is the link to the booking system, but this is only for year 8 and 9s who've missed in schools: https://immunisation-eoe.nhs.uk/ 



Screening and Immunisation Manager

Asthma Questionnaires ( posted on May 27, 2020 )

We are pleased to announce that it is now possible to do all - or at at least most - of your Asthma Annual Review via a Questionnaire without the need for a surgery visit.  The Questionnaire can be found using your SystmOnline account.  Visit our online services section for more information and where you will also find the guidance on how to register for an online account.

COVID-19 Isolation Notes ( posted on Mar 27, 2020 )

Use this service if you have been told to self-isolate because of Coronavirus and you need a note for your employer. 


If you are not sure if you need to self-isolate, get the latest NHS advice on Coronavirus.

Community information on COVID-19 ( posted on Mar 25, 2020 )


Community information on

Covid-19 from

Ely North and South

Primary Care Networks.

Information is accurate up to

27 March 2020

(amendment to 25/03/20)


CLICK HERE to read full report


MED3 - Fit Note ( posted on Mar 25, 2020 )

We have received a high volume of requests for MED3's from people who are unable able to work due to COVID-19 either because they have symptoms or are in a high risk category.  Whilst we completely understnd your situation, due to our own increased volume of work we are unable to issue individual MED3's for these patients at this time.


For the time being, please download and complete this letter for your employer.  Thank you for your help and understanding.


   CLICK HERE for your MED3 

Repeat Prescription Changes ( posted on Mar 21, 2020 )

The demand for repeat prescriptions has increased by about 50% since the government announced the strict self-isolation guidance. This is putting immense pressure on our dispensary. Please don’t order your repeats early or stock-pile medication.


Request them (through AskMyGP, SystmOnline, or by phone) no more than 10 days before you are due to run out.


Please also note that we can only issue 1 month’s worth of medication, under guidance from Department of Health, Cambridgeshire CCG and GMC.


PLEASE NOTE currently due to the high demand please allow 5 working days (excluding Saturday and Sunday) for your repeat medications to be dispensed

If you have been to Wuhan China, in the last 14 days ... ( posted on Feb 4, 2020 )




Click here for further advice.

Ask My GP ( posted on Nov 18, 2019 )

Appointments advice

We are moving to a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.

  • Available 24/7 and we respond during working hours Monday to Friday
  • We will usually get back to you within an hour (after 5pm it might be the next day)
  • You can request a particular doctor or nurse  (so long as they’re working)
  • You can choose to be contacted by the surgery by telephone, secure message or video call
  • If we need to see you we will usually give you an appointment the same day
  • You can register for askmyGP now, without any paperwork

If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP.  However you choose to get in touch, your GP will contact you quickly and either sort out your problem on the phone, by secure message, arrange to see you the same day or another day if that’s more convenient.


Please note you can no longer book a GP appointment using our previous online appointment system.

askmyGP is available to all our patients and you can use it to ask about your children or other people you care for (if they are registered with us).


That’s it – simple and straightforward!  We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:

  • it saves you time
  • really ill patients don’t have to wait for urgent slots at the end of surgeries
  • GPs can manage their time more effectively, booking any follow-up appointments you might need and,
  • it stops the 8am rush for appointments as you can contact the practice at any time, and up to 5pm get a response, and be seen if needed the same day!

( posted on Oct 31, 2019 )


The East Cambrdigeshire District Council - are currently advertising their COMMUNITY HUBS.

These COMMUNITY HUBS, held in Littleport, Stretham and Ely are a safe place for you to come and discuss:

  • Drink or Drug Challenges
  • Housing/Homelessness
  • Benefit Questions
  • Mental Health
  • Domestic Abuse
  • Money Worries
  • or just someone to talk to.


They are there to listen and to help!

Village Voice - OCTOBER 2019 ( posted on Sep 9, 2019 )


The evenings are suddenly darker, the mornings colder, the schools have gone back, this can only mean one thing - that we are approaching the Flu Season!


Once again we are offering a range of appointments for the over 65s, under 65s “at risk” and pre-school age (2 or 3years old on 31st August 2019).  If you are eligible for a FREE flu vaccination, please contact the surgery to make your appointment.


We have been fortunate enough to arrange three clinics for anyone who is affected by Dementia.  The dementia support worker from the Alzheimer’s Society will be available to give information, advice and support for people with dementia and/or their carers.  The first clinic was held in August and proved to be very useful.  Further clinics have been arranged for the first Thursdays of October and December and if the clinics are well supported they could become a regular addition to our services.  For the housebound there is also the possibility of a home visit.  Please contact reception if you would like an appointment – the clinics are being held at Stretham Sugery. 


Visit – www.alzheimers.org.uk – for more information about benefits, how to stay independent, daily living plus lots more!

GP Patient Survey 2019 ( posted on Aug 7, 2019 )

NHS England conduct a patient survey each year.


Click here to see the results for 2019.


Patient Survey Report June 2019 ( posted on Jun 25, 2019 )


Patient Survey Results



Village Voice - June 2019 ( posted on Jun 25, 2019 )


We conducted a Patient Survey in May, sending out 231 questionnaires to patients that had recently had an appointment.  85 were completed and returned (36.7%).


We are very reassured that all of the questions received a positive response and there were also some very nice comments including “Very nice professional people”.  Unsurprisingly however, the main cause for concern was the waiting time for appointments.  Many of the respondents had to wait for three weeks for a routine appointment and more appointments bookable online were requested.  Interestingly, 72% of respondents did not know that there were routine appointments available Saturday mornings and two evenings each week through the Extended Access service.  The doctor or nurse that sees you in Ely will have access to your medical record – so it might be an option you would like to consider, if you are not waiting to see a particular doctor at the surgery – ask at reception for an appointment.  The full survey report will be available on our website.


We said goodbye to our Practice Nurse Frances Adams who retired at the end of May.  Frances had been at the practice for just over 20 years and saw many of our patients with long standing conditions.  She plans to spend more time with her growing family but will miss everyone connected to the surgery.  One out but two in – at the end of July, we will welcome back Dr Alex Peake from maternity leave.  She will be in the practice on Mondays, Thursdays and Fridays.  We will also welcome Isobel Chisam to our nursing team in July and her working days are Mondays, Wednesdays and Fridays.


Finally, our report wouldn’t be complete if we didn’t mention online registrations.  If you are still waiting for your new log in details we sincerely apologise for the delay and would urge you to contact the surgery so that we can get to you as soon as possible.

Village Voice - May 2019 ( posted on May 7, 2019 )


We have all heard the saying “the best-laid plans of mice and men often go awry” and it would seem that this happens in all the time in general practice!!  Last month we reported that we would be sending for patients for their diabetes or heart disease review in the month of their birth.


Unfortunately, this has taken a back seat as the practice prepared for a visit from the Care Quality Commission.  Inspections are always stressful in whatever line of work you are in and it was no different for us.  The Inspectors were very nice and were happy that patients are well cared for.  However, one area that was discussed was recall, so we were pleased to report that we were due to start our new recall system at any time.  The first letters should soon be in the post.


As we are fast approaching Spring, please remember that Hay fever and seasonal allergy treatments such as tablets, eye drops and nasal sprays are all easily available at low cost from your local pharmacy, you don’t need a prescription from your GP.


Antihistamines are usually the best treatment for hay fever and are available from pharmacies or supermarkets.  A packet of 30 tablets can cost as little as £2, but a prescription from your GP costs the NHS considerably more. 


Finally, if you are still waiting for your new log in details, please contact the surgery and we will get to you as soon as possible.

Family Healthy Lifestyle ( posted on Mar 12, 2019 )



SystmOne Now Live ( posted on Feb 4, 2019 )


The switch from EMIS to SystmOne has now taken place and staff are slowly getting used to a new way of working! 


We are in the process of contacting all of our online users to issue new log-in details.  Please contact reception if you would like us to escalate your new details. 


We have updated the online services screen.  Click on the SystmOne logo to log into your account.

Patient Meeting - 16th January 2019 ( posted on Jan 21, 2019 )


A patient information meeting was held on Wednesday 16th January 2019 at the Arkenstall Centre.  Around 20 - 25 people attended.  Attached is the presentation with notes to explain the slides, which we trust people will find helpful and reassuring.


All patients will be asked their permission to share their records.  We will only ask you once and this can also be done by completing the sharing options on the "Sharing Information Leaflet" and returning it to the surgery.


 Click Here for a copy of the



Click Here for a copy of the  



NEW COMPUTER SYSTEM ( posted on Jan 15, 2019 )


Some important dates are coming up with regard to our computer move. 



  Friday 18th January, the online access will stop, which means it will be no longer possible to request repeat prescriptions or make appointments online.


Monday 21st January for ten days, we will be without an active computer system as all of the information needs to be transferred to SystmOne.  This means that everything done in the surgery during that time will need to be re-entered into SystmOne once it is activated. 


This is why we have drastically reduced the number of routine appointments for the next two weeks.  The Doctors will be triaging appointment requests during this time.


Wednesday 30th January, the official “go live” day, so your continued support and understanding would be much appreciated whilst we all get used to the new system and cope with the backlog of work.  If your appointment can wait, it would make a big difference to us.


Extended access appointments (in Ely and Cambridge) in the evenings and weekends remain available unchanged.  Appointments for extended access can only be made by one of our receptionists.


Thank you for your continued support and patience during this transitional period.

NEW COMPUTER SYSTEM ( posted on Dec 3, 2018 )


For users of our online services - please print this form and once completed, please turn to reception.


Forms also available from the surgery or with your repeat prescription.

NEW COMPUTER SYSTEM ( posted on Dec 3, 2018 )


In January 2019 we will be changing our clinical computer system.


We will be moving from EMIS to SYSTMONE.


Unfortunately this will cause some disruption to services, but we have been preparing for the change and with your help and understanding we hope the disruption will be minima.




One of the main reasons for the change is that patients will benefit from quicker sharing of information.

  • All of the other practices in our area use SystmOne – this makes the transfer of records much easier, we will have instant access to your records when you move surgeries or if you are seen elsewhere.

  • District Nurses and Community Staff use SystmOne – we will have instant access to the notes made by community staff and district nurses AND they will also be able to see messages from your doctor.

  • Extended Hours (weekend and evening appointments) use SystmOne – your notes will be available at your extended hours appointments and your doctor will be able to see what happened at your appointment rather than waiting for a letter to arrive.

November 2018 ( posted on Nov 5, 2018 )


Winter can be a busy time for everyone at the Surgery.  This year’s Flu vaccination campaign has been a little more difficult to plan with the introduction of different vaccines for the over and under 65 year olds.  However, we have made lots of clinics available, so hopefully there will be one to suit you.  This year more children will get their protection via a nasal spray.  Children aged 2 and 3 should make an appointment to be seen at the surgery, older children will receive their immunisation in school.


Extended access has recently been introduced into this area.  This means that there are doctor and nurse appointments available in the evenings and weekends.  There are three sites where patients can be seen – St Mary’s Surgery Ely, plus Comberton Surgery and Nuffield Road Medical Centre both in Cambridge.  Ask at reception for these appointments.


We are pleased to announce the safe arrival of Dr Peake’s daughter Eve, on 7th October.  Mother and baby are both well.

November Newsletter ( posted on Nov 7, 2017 )

CLICK HERE to see our November Newsletter.

New Patient Support Group ( posted on Oct 30, 2017 )

A new support group for parents bereaved through suicide has been set up with the support of The Compassionate Friends.


The meetings are informal and private and held, 7.30-9.30pm, the first Tuesday of the month in the home of Rosie Wilson in Cambridge.


If you are interested in attending please email Rosie at p.wilson34@ntlworld.com.

Cost of Prescribing Basic Medicines ( posted on Nov 17, 2016 )


"As part of Self-Care Week (14-20 November) health chiefs in Cambridgeshire have revealed they spend £1.5million on prescribing pain relief medication for patients, who could have bought painkillers from pharmacies or supermarkets.


Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) have also revealed they spend £1.2 million to treat upset stomachs, £550,000 on antihistamines for hayfever and £320,000 to treat heartburn and indigestion. All of these medicines can be bought at local pharmacies or supermarkets for less than it costs the NHS to prescribe.


The CCG estimates the cost of time and money spent on GP appointments for patients who could have self-cared at £17.6million. This means that patients could have looked after themselves, by visiting a pharmacy or supermarket and buying the appropriate medication, or resting at home and using medications they already have from a medicine cupboard."


(taken from the CCG press release dated 10th November 2016)

Non-Emergency Patient Transport Services ( posted on Sep 7, 2016 )

        The East of England Ambulance Service NHS Trust (EEAST) provides non-emergency patient transport services for patients attending hospitals and treatment centres for NHS-funded care.


Patients who are unable to travel by private or public transport for medical reasons may be eligible for non-emergency patient transport.  If you think you are eligible for patient transport, and are registered with a GP in the Cambridge and Peterborough area, call the patient transport service on  0845 603 8117


Click here for a copy of the EEAST information leaflet


Statement of Intent ( posted on Mar 17, 2015 )



New contractual requirements came into force from 1st April 2014 requiring GP practices to make available a statement of intent in relation to IT developments:

  • Referral Management
  • Summary Care Record
  • GP2GP transfers
  • On Line Services for Appointment Booking and Ordering of Repeat prescriptions
  • Patient Access to records


Please find below details of our practice statement with regards to these developments:

Referral management: All practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.
Haddenham Surgery ensures the patient NHS number is included in ALL clinical correspondence.

Summary Care Record: Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record.  Making your Summary Care Record available will help anyone treating you, when they don''t have your full medical record available. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

Haddenham Surgery is already live with the Summary Care Record.  If you do NOT want your medical records to be available in this way then you will need to let us know so that we can update your record.  You can do this via the ‘opt out form’ available from Reception.


GP2GP record transfers: There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.  It is very important that patients are registered with a doctor at all times.  If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.

Haddenham Surgery already have GP2GP transfers active and we send and receive patient records via this system.


On-Line services for Appointment Booking and Ordering of Repeat Prescriptions: Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend and cancel appointments online along with the facility to order online, and view their repeat prescriptions for necessary drugs, medicines or appliances.

Haddenham Surgery currently offer the facility for booking and cancelling appointments and also for ordering repeat medications on-line. This is carried out using Patient Access via Emis Web.  If you are not already registered to use this service please contact Reception. 


Patient Access to their GP record: NHS England require practices to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions any other items/date such as “additional” record elements which has been agreed between the contractor and the patient or have published plans in place to achieve this by 31st March 2016.

Haddenham Surgery currently offer patients the facility to view parts of their GP medical records, i.e. medications, allergies and adverse reactions.   Haddenham Surgery are planning to offer the online access to detailed information from the medical record i.e. information held in coded form by 31st March 2016.

This service is/will be available through Patient Access via Emis Web. If you have not already registered please contact reception.


Please Note: Due to Data Protection requirements we need to see either a photo ID driving license or current passport to register for on-line access.

The online services will complement and not replace the existing ways patients’ access appointments, prescriptions and their records.


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