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Haddenham Surgery

DR J HOLT

DR A RAHMAN
DR K BRINKHURST
DR L GERZA
DR N HORN
DR A PEAKE

 


 

November 2017

 

New Doctor

 

We are pleased to announce that Dr Kevin Brinkhurst will be joining the Practice on 14th November.  He has been working locally as a GP and will take on the role of a Salaried Doctor with us, working four days per week.  We are delighted to say that the Practice will then have a full complement of doctors!

 


One Problem per Consultation

 

Please note that each appointment to see a clinician is scheduled for 10 minutes.  Presenting the clinician with multiple problems means that there is a real increased risk that mistakes will be made or things will be missed.

 

Please do not be offended if the clinician asks you to make another appointment to discuss your remaining problems.

 


Missed Appointments

 

We continue to experience a shocking number of wasted appointments where patients book an appointment but don’t use it.  There were 150 wasted appointments in October alone.

 

It is said that each missed appointment costs the NHS £45.  It is more difficult to count the cost of the frustration it causes staff and patients who can’t get an appointment.

 

PLEASE, if you do no longer require or are unable to attend your appointment, cancel it as soon as possible.  Appointments can be cancelled online, by calling reception during working hours or leave a message by telephoning the surgery, selecting option 1 and following the instructions.  Now you can cancel your appointment even when the Practice is closed! 

 

We also offer a “text reminder” service – we will send a text to your mobile phone to remind you of your appointment.  For more information ask at reception.

 


Online Services

 

We are able to offer a range of online services for patients over the age of 16 years.  This means that you can make or cancel appointments and order repeat prescriptions at any time.  You can also have access to your medical records.  If you wish to access the online services please ask at reception; please note; you will be required to bring photographic ID before an account can be opened.

 


Referrals from the GP to see a Specialist or Consultant at a Hospital

 

Once you have been referred to a Specialist or Consultant at the Hospital they become responsible for your immediate care.  Your GP will continue your care between hospital visits.

 

If the Consultation prescribes new medication for you, they should give you the first prescription and enough medication to last at least the first seven days, (unless you need to take the medicine for a shorter time).  If a further prescription is required, you should then contact the Practice for more medication.

 

Also if the Consultant considers you to be unfit for work following treatment they should issue you with a Fit Note (previously known as a Sick Note) to cover the period they expect you to be unfit to work, or until your next hospital appointment.  You should not need to see your GP to get a Fit Note following hospital treatment, unless your inability to work is unexpectedly prolonged.

 


Minor Injuries Unit (MIU) at the Princess of Wales Hospital, Ely

 

GPs are now working with the Nurse Practitioners at the MIU which means that patients can more often be treated quickly without being passed on to another service.  The MIU will not see children under the age of 2.

 

The MIU in Ely is open from 8.30am to 6.00pm Monday to Sunday and conditions that can be treated are:

 

  • Wounds,
  • Cuts and bruises,
  • Bites: human, insect, animal,
  • Minor burns and scalds,
  • Minor eye problems
  • Muscle and joint injuries,
  • Strains and sprains,
  • Limb Fractures,
  • Minor illness: ear ache, sore throat
  • Minor head injuries
  •  


    Self-Care

     

    Coughs, colds, headaches and other common illnesses can leave you feeling unwell.  Especially as we are starting winter, be prepared by keeping a well-stocked medicine cabinet at home. 

     

    Also the Pharmacist is an excellent source of advice for many common ailments, such as low back pain, eczema, heartburn and indigestion, constipation, headache, coughs, acne, sore throat, ear ache, common cold, sinusitis.

     

    There is also lots of information about Self Care on our website.

     


     

     

    February 2017

     

    Changes in staff

     

    Over the last few months there have been quite a few comings and goings at the Haddenham Practice.  The first to arrive was our Phlebotomist Nicole but unfortunately due to family commitments she only stayed for a short time.  She has been replaced by Philippa Hickman who will be doing blood pressures and blood tests three days a week.   In October Rita Handley left the cold winds of the fens to join her family in New Zealand.  Rita has been replaced by Practice Nurse Hilary Sexton who along with her general nursing duties has experience in dermatology.  Hilary works four days a week.  Lucy Stewart was the next to join us.  Lucy is an Advanced Nurse Practitioner and is able to independently prescribe medication.  She works five days a week and has much experience of looking after patients in their home.  Lucy spends her mornings doing home visits and her afternoons assisting the doctors with the urgent patients.  Dr Alexandra Peake joined the team at the beginning of February.  She recently moved to the area and has a special interest in caring for the elderly and works four days a week.  We are very fortunate in that all our new staff are very experienced and bring many new skills to our workforce.  We are sure you will join us in welcoming our new staff to Haddenham Surgery.

     

    We are sorry to say that we will be saying goodbye to Dr Ali who for personal reasons will be leaving us at the end of March.  He will be missed by staff and patients and we wish him well for the future.

     


    Financial Pressures on the NHS

    This year has been a difficult one for the surgery and the NHS.  It cannot possibly have escaped your notice the number of news stories about financial pressures in the NHS, deficits at the hospital and huge savings having to be made.  Haddenham Surgery are not immune from these national pressures.  In fact this year has been quite a problem for us.  At the CCG (the organisation which pays for health care in local areas) they have to save approximately £7million between now and the end of March 2017.  This is a tremendous task and one we are all likely to fail in.  However, in order to meet those savings the CCG is asking all Practices to do what they can to save money.  Schemes such as the Self-Care Programme, reviewing medications to ensure we offer cost-effective prescribing and following referral thresholds and pathways ensures we play our part in efficiency saving.

     


    Telephone Triage

    Having introduced the “telephone triage” to the Practice in 2015, we have received positive feedback from patients who are grateful for this service.  Telephone Triage is for “urgent” appointments and allows the doctor to prioritise appointments with those patients being seen urgently on the same day by either a Doctor or Nurse.

     


    Electronic Prescriptions

    We now offer electronic prescribing for our non-dispensing patients.  If you would like to use this service please ask the reception staff for details.

     


    Text (SMS) Message

    If you have trouble remembering your appointment maybe the text messaging service may be of benefit.  If you are aged over 16 please ask at reception for a consent form to complete to activate this service.  We are hoping this service helps to reduce the number of wasted appointments (107 patients did not attend their appointment in January 2017).


     

     

    June 2016


    Care Quality Commission (CQC)

    Following an inspection of the Practice by the Care Quality Commission in February we are pleased to advise they have rated us as “Good”.  If you wish to read the report please visit their website -  www.cqc.org.uk   


    Donations for Dr Findlay’s Retirement

    Doctor Findlay wishes to thank all patients who kindly donated to his chosen charity – “The Lullaby Trust (Cot Death Society)”, following his retirement from the Practice in April.  The generous donations of £520 have now been sent to the Charity to help support bereaved families affected by a sudden infant death.


    Register for Text Messaging

    As we continue to receive a large number of patients not attending their pre-booked appointments we have now introduced a Text Messaging Service to patients’ mobile phones to remind them of their appointment.  Before we can contact patients in this way we will need their explicit consent so if you wish to register for this service (over 16’s only) can you please complete a consent form which is available from reception

    Should you ever change your mobile phone number please remember to keep us informed.  You can update this information by filling in a change of contact details form at reception.


    Hay Fever – Self Care if you suffer from Hay Fever

    Before going to see your GP, you could visit your Pharmacist and try to treat your hay fever symptoms with over-the-counter medications, such as antihistamines.

     

    The various treatments for hay fever are outlined below allowing you to compare your treatment options.

     

    Antihistamines – these treat hay fever by blocking the action of the chemical histamine, which the body releases when it thinks it is under attack from an allergen.  This stops the symptoms of the allergic reaction.

    Corticosteroid Nasal Sprays and Drops – these are used to treat hay fever because they have an anti-inflammatory effect.

    Nasal Decongestants – Hay fever can cause a blocked nose.  A decongestant, in the form a nasal spray, can relieve this.  Decongestants reduce the swelling of the blood vessels in your nose, which opens your nasal passage and makes breathing easier.

    Eye Drops – These are available from your Pharmacist to treat the hay fever symptoms that affect your eyes, such as redness, itchiness and watering.  The drops contain antihistamine, such as azelastine and olopatadine, to reduce the inflammation in your eyes, which will relieve the symptoms.

     

    Make an appointment to see the Doctor if your symptoms are not helped by over the counter medications.


    Prescribing of medication available to purchase over the counter

    The NHS in Cambridgeshire & Peterborough spends over £4 million every year on prescribing medicines that can be bought over the counter without a prescription.  This money could be used to buy – 570 hip replacements or 854 knee replacements or 266 drug treatment courses for breast cancer or 133 community nurses or 44 additional GP’s.  The Cambridgeshire & Peterborough Clinical Commissioning Group recommends you visit your local Pharmacist regarding treatment for self-limiting conditions, or minor conditions such as hay fever. 


     

     

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