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POLICIES
Chaperone
Complaints
Data Protection Policy
Freedom of Information
Privacy Notice
Subject Access Request
Violence |
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Chaperones
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the Practice Manager.
Complaints
We make every effort to give the best service possible to everyone who attends the Practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Data Protection Policy
Haddenham Surgery needs to have a Data Protection Policy to demonstrate compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Legislation. This policy sets out the general arrangements by which we will be compliant under the various Articles of GDPR and UK Data Protection Act 2018.
The Data Controller details are below, and these can be found on the Information Commissioner’s Office Data Protection register.
Data Controller: Haddenham Surgery, The Green, Haddenham, Ely, Cambs, CB6 3TA
Data Protection Registration Number: Z7263132
Click here to see the full Data Protection Policy for Haddenham Surgery
Freedom of Information
Information about the General Practioners and the Practice required for disclosure under this Act can be made available to the public. All requests for such information should be made to the Practice Manager.
Privacy Notice
How we use your information to provide you with healthcare
- This practice keeps medical records confidential and complies with the General Data Protection Regulation and UK data protection legislation.
- We hold your medical record so that we can provide you with safe care and treatment.
- We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
- We will share relevant information from your medical record with other health or social care staff organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital, or your GP will send details about your prescription to your chosen pharmacy.
- Healthcare staff working in A&E and out of hours care may also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This information may be obtained from your Summary Care Record. For more information see https://digital.nhs.uk/summary-care-records
- You have the right to request to have any mistakes in your medical record corrected.
Click here to see the full Privacy Notice for Haddenham Surgery
Subject Access Request
This policy provides the Practice with a process for the management of requests for personal information (for living individuals) under the Data Protection Act (DPA), the General Data Protection Regulations (GDPR) and (for deceased individuals) the Access to Health Records Act 1990.
It defines a process for achieving legislative requirements and ensuring effective and consistent management of such requests.
The policy ensures that all staff are aware of how a subject access request should be made and to respond quickly.
Click here to see the full Subject Access Request Policy for Haddenham Surgery
Violence Policy
The NHS operates a zero tolerated policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and the circumstances leading to it.