Haddenham Surgery

Dispensary: 01353 741575


THANK YOU for considering to offer your time to help with this historic COVID-19 vaccination programme.  We have had an overwhelming response from the public to help with the vaccination programme and for the time being we will work with the people who have already volunteered.

The programme is going to last for several months and it may be that in the future we will need some new helpers. 

Further updates will be posted in our NEWS section.

Thank you from all the staff and patients of the Ely PCNs.

Volunteer Code of Conduct for Covid-19 Vaccination Programme

Thank you for offering to provide your services as a volunteer to assist with the national Covid-19 Vaccination Programme.

This Agreement sets out our expectations on you as a volunteer participating in the national Covid-19 Vaccination Programme.

Volunteer role

You acknowledge that we will process certain information about you, including names, contact details and volunteer shifts.

You will be notified of available volunteer shifts in advance in Rotacloud and it is your responsibility to claim shifts that you would like to do.  Once you have committed to undertaking a particular volunteer shift, it is important that you notify us (using RotaCloud) as soon as possible if, for any reason, you become unable to perform that shift.

You are expected to perform your role to the best of your ability and to follow the procedures and standards, including health and safety, infection prevention and control, data protection, and any other procedures operated by the vaccination site to which you are deployed.

Induction and training

General induction and a location orientation induction will be provided for each local vaccination site you volunteer to support.

You will be asked to report to the shift team leader at the local vaccination site where you have volunteered, and any concerns should be raised with them in the first instance.

Where you have a clinical role, you must comply with our clinical governance procedures and any other procedures notified to you by the team leader at the vaccination centre where you are volunteering.

You will only be permitted to undertake voluntary shifts as a Vaccination Volunteer as long as you are, and remain, qualified and entitled to administer COVID-19 and flu vaccinations under an NHS or local authority occupational health scheme under the Human Medicines Regulations 2012 (as amended by the Human Medicines (Coronavirus and Influenza) (Amendment) Regulations 2020). This includes a requirement to maintain any relevant qualification or professional registration. You must inform the vaccination centre of any changes to this position.


The Host Practice, which is contractually responsible for delivering the COVID-19 Vaccinations, holds valid third party liability insurance which covers your non-clinical activities as a volunteer. For clinical activities, and where vaccinations are administered in line with the General Practice Enhanced service specification, indemnity for clinical negligence will be provided under the Clinical Negligence Scheme for General Practice. Neither of these arrangements include personal accident cover. You agree not to make any claims against the Host Practice, any of the Ely Primary Care Network practices, the Cambridgeshire and Peterborough Clinical Commissioning Group, or NHS England.

Confidentiality and Data Protection

In the course of undertaking voluntary work as part of the Covid-19 Vaccination Programme, you may have access to confidential information relating to the vaccination provider delivering the vaccination on the site where you have been deployed, or information about staff and patients working or attending the vaccination site.

You are expected to keep all information about the programme confidential, and comply with our data protection procedures and any other procedures notified to you by your team leader.

You must not make any public statements or comments about your volunteering role, or the procedures and practices in place as part of the Covid-19 Vaccination Programme, given the sensitive nature of the role and the programme. You are not permitted to take photographs or video recordings during your volunteer shift.

These restrictions are to protect patients. They are not designed to prevent you from disclosing confidential information where it is required by law, for regulatory compliance purposes or for the purpose of making a protected disclosure under the whistleblowing legislation.


This agreement is binding in honour only, is not intended to be a legally binding contract between us and may be cancelled at any time at the discretion of the Host Practice. Neither of us intends any employment relationship to be created either now or at any time in the future.

By attending a volunteer session, you acknowledge that you agree to adhere to this code of conduct.

Date published: 25th March, 2021
Date last updated: 25th March, 2021